// 02 approach
Self-service, so the questions never become tickets.
System monitoring
A live view of the system a homeowner paid for, with savings tracked over time rather than quoted once at signing.
Every document, findable
Invoices, warranties, permits, system documents, manuals and monitoring records, filed against the customer and downloadable on demand.
Support and referrals
Ticket submission from inside the portal, plus referral tooling for the customers who become the next lead.
// scope delivered
Customer accountsSystem monitoringSavings trackingDocument accessSupport ticketsReferrals
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