Privacy Policy
At TechCreations Labs, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website and services.
Table of Contents
1. Information We Collect
Information You Provide to Us
- Contact Information: Name, email address, company name, and phone number when you contact us or request a quote
- Project Details: Information about your website, project requirements, budget, and timeline
- Communication Records: Messages, emails, and other communications you send to us
Information We Collect Automatically
- Website Usage: Pages visited, time spent on pages, bounce rates, and user interactions
- Performance Metrics: Core Web Vitals data (loading speed, interactivity, visual stability)
- Technical Information: IP address, browser type, device information, and operating system
- Audit Tool Data: Website URLs you analyze using our performance audit tool
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Respond to your inquiries, provide quotes, and deliver our web development and hosting services
- Improve Our Website: Analyze usage patterns and performance metrics to enhance user experience
- Communication: Send you project updates, service information, and respond to your questions
- Security: Protect against spam, abuse, and unauthorized access to our services
- Legal Compliance: Comply with applicable laws and regulations
Legal Basis for Processing (GDPR)
We process your personal data based on: (1) your consent, (2) contractual necessity for providing services, (3) legitimate interests in improving our services and preventing abuse, and (4) legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party services that help us operate our website and provide services (email delivery, analytics, hosting)
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice)
Third-Party Services We Use
- Cloudflare: Website hosting, security, and performance (Privacy Policy: cloudflare.com/privacy)
- Resend: Email delivery service (Privacy Policy: resend.com/privacy)
- Google Analytics: Website analytics (if enabled) (Privacy Policy: policies.google.com/privacy)
- Google PageSpeed Insights: Performance analysis (Privacy Policy: policies.google.com/privacy)
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS
- Access Controls: Strict access controls and authentication for our systems
- Regular Updates: Keep all software and security systems up to date
- Spam Protection: Cloudflare Turnstile and honeypot fields prevent automated abuse
- Monitoring: Continuous monitoring for security threats and breaches
Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law within 72 hours of discovery.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (with some exceptions)
- Portability: Request your data in a machine-readable format
- Restriction: Request that we limit how we use your information
- Objection: Object to our use of your information for certain purposes
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only as long as necessary:
- Contact Inquiries: 3 years after last contact for business purposes
- Client Projects: 7 years after project completion for legal and business purposes
- Website Analytics: 26 months (Google Analytics default)
- Performance Data: 12 months for website optimization purposes
- Security Logs: 6 months for fraud prevention and security
8. International Data Transfers
TechCreations Labs is based in Toronto, Canada. Some of our service providers may be located in other countries, including the United States. We ensure that any international transfers of your personal information are protected by:
- Adequacy Decisions: Transferring to countries with adequate privacy protection
- Standard Contractual Clauses: Using EU-approved contract terms for data protection
- Certification Programs: Working with providers certified under privacy frameworks
9. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification if you are a current client
- Providing notice on our website homepage for significant changes
11. Contact Information
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
TechCreations Labs
Data Protection Authority
If you are in the EU/EEA and believe we have not addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.